<?xml version="1.0" encoding="UTF-8"?><urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:news="http://www.google.com/schemas/sitemap-news/0.9"><url><loc>https://innovationand.org/p/the-customer-service-bot-is-not-the</loc><news:news><news:publication><news:name>INNOVATION&amp; | Better Strategic Decisions Under Uncertainty</news:name><news:language>en</news:language></news:publication><news:publication_date>2026-07-02T13:46:00+00:00</news:publication_date><news:title>The Customer Service Bot Is Not the Future If It Cannot Admit Failure</news:title></news:news></url><url><loc>https://innovationand.org/p/decision-memo-ai-makes-prediction</loc><news:news><news:publication><news:name>INNOVATION&amp; | Better Strategic Decisions Under Uncertainty</news:name><news:language>en</news:language></news:publication><news:publication_date>2026-07-01T13:48:08+00:00</news:publication_date><news:title>Decision Memo: AI Makes Prediction Cheap. Commitment Still Costs.</news:title></news:news></url></urlset>